HyperTeams50%↓
Onboarding Time Reduced
Instant
Response 24/7
95%+
Accuracy Document-based
A case where a messenger bot was built to automatically respond to repetitive questions from new hires/external partners. It provides accurate answers by learning from internal documents.
The Problem
Companies have various information like vacation policies, system usage, and work processes. But this information is scattered across multiple documents, so team members have to repeat the same answers whenever new hires or external partners ask questions.
- Repetitive questions from new hires/external partners (vacation policy, system usage, etc.)
- Wasted team time (repeating same answers)
- Information scattered across multiple documents
- 24/7 response unavailable (when person in charge is absent)
Cloud Office Solution
AI learns from internal documents organized in document tools. When questions come in through messenger, it finds relevant documents and generates answers. If content isn't in the documents, an alert goes to the person in charge.
- Document tools: Organize internal policy/FAQ documents
- AI embedding: Document vectorization → question matching
- Messenger integration: Question → AI answer auto-response
- Auto-escalation to person in charge when unable to answer
Dramatically reduced new hire onboarding time. Team members can focus on high-value work.
Lessons Learned
- 1AI bot setup is easy when internal documents are well organized
- 2'Escalation' structure is important, not full automation
- 324/7 response capability is the core value
Want to achieve similar results?
Contact our AX consulting team for a customized solution.